💼 Full-Time Position

Online Customer Service Advisor- Luxury Fashion

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Office Angels, UK
📍 London, England, United Kingdom
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Location
London, United Kingdom
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Posted
June 29, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Luxury Online Customer Service Advisor


Hourly Rate: £15ph


Location: Ladbroke Grove, West London (4 days a week in the head office, Friday WFH)



We are seeking a polished and service-driven Luxury Customer Service Advisor to join a prestigious womenswear brand on an initial 4-6 week temporary assignment. This role is essential in delivering an exceptional and personalised client experience. Ensuring every customer interaction reflects the brand's refined aesthetic and commitment to excellence.



Key Responsibilities



  • Deliver personalised customer experience via email phone and live chat

  • Manage high volumes of enquiries across multiple inboxes (Outlook, Gorgias), ensuring timely and consistent responses

  • Act as a brand ambassador with a deep understanding of luxury service standards

  • Handle customer queries relating to orders, deliveries, returns and aftercare with a...