Job Description
Job Summary
The Online Customer Service Officer (Travel Agent) manages customer enquiries and bookings across digital channels, providing professional travel advice, accurate quotations, and post‑sales support to ensure a seamless end‑to‑end travel experience.
Key Responsibilities- Handle customer enquiries via email, WhatsApp, live chat, and online platforms
- Provide quotations and information for flights, hotels, tours, packages, and add‑ons
- Assist with bookings, amendments, cancellations, and reissues
- Coordinate with airlines, hotels, tour operators, and internal teams
- Advise customers on visa requirements, travel documents, and travel policies
- Manage after‑sales service including schedule changes, disruptions, and refunds
- Handle customer feedback and complaints professionally
- Maintain accurate booking records and customer information
- Support online promotions, campaigns, a...