Job Description
**Position Purpose:**
The Online Experience Analyst supports the delivery and optimization of a seamless digital customer experience through a combination of analysis, program execution, and testing support. Partnering closely with CX leadership, this role leverages customer data, behavioral insights, and competitive analysis to identify opportunities that improve engagement, conversion, and customer satisfaction across the end-to-end customer journey. Initial areas of focus include supporting online content optimization efforts, managing customer-facing programs such as ratings & reviews, sampling campaigns, and contextual commerce, assisting with qualitative user studies and A/B testing execution, and supporting key vendor relationships. With exposure to cross-functional teams and evolving digital initiatives, this role offers the opportunity to build foundational expertise in digital customer experience, analytics, and optimization while expanding scope over time.
The Online Experience Analyst supports the delivery and optimization of a seamless digital customer experience through a combination of analysis, program execution, and testing support. Partnering closely with CX leadership, this role leverages customer data, behavioral insights, and competitive analysis to identify opportunities that improve engagement, conversion, and customer satisfaction across the end-to-end customer journey. Initial areas of focus include supporting online content optimization efforts, managing customer-facing programs such as ratings & reviews, sampling campaigns, and contextual commerce, assisting with qualitative user studies and A/B testing execution, and supporting key vendor relationships. With exposure to cross-functional teams and evolving digital initiatives, this role offers the opportunity to build foundational expertise in digital customer experience, analytics, and optimization while expanding scope over time.