Job Description
Job Role: -Onsite IT Support Engineer
Job Location: - Hai Phong, Amsterdam
Experience: - 3-8 Years
Job Roles & Responsibilities: -
- Provide end-user support for desktops, laptops, tablets, and mobile devices.
- Deliver AV support and troubleshoot urgent conference setup issues.
- Provide VIP-level support and ensure prioritized resolution of incidents.
- Execute IMAC activities, hardware replacements, and printer troubleshooting.
- Manage depot tasks including device imaging, configuration, and inventory handoff.
- Support onboarding and offboarding workflows in coordination with IT, HR, and Security.
- Document processes, SOPs, and ticket resolut...