Job Description
About the Role
The Onsite Services Technician ensures seamless IT operations and an excellent end-user experience by delivering hands-on technical support and managing workplace IT infrastructure across Schneider Electric sites. This role plays a key part in maintaining productivity and supporting digital innovation initiatives at the local site.
Key Responsibilities
End-User and Desk-Side Support
* Provide on-site technical assistance for desktops, laptops, tablets, smartphones, printers, and related equipment
* Deliver priority, high-quality support to VIP users
Hardware and Asset Management
* Diagnose and resolve hardware issues (break & fix), manage replacements, and ensure data restoration
* Maintain accurate asset records, including device status and user assignments
* Coordinate warranty cases with manufacturers and third-party vendors
IMACD and Workplace Servic...