Job Description
Job Summary:
We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical support and assistance to end-users regarding computer systems, hardware, and software issues. The ideal candidate will have a strong understanding of IT infrastructure and a passion for problem-solving.
Key Responsibilities:
Provide first- and second-level support to end-users for desktop/laptop hardware, software, and peripheral issues.
Install, configure, and maintain operating systems, software applications, printers, and other IT equipment.
Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi-Fi).
Respond to tickets via helpdesk system and ensure timely resolution.
Support user account management in Active Directory, Office 365, etc.
Assist in onboarding/offboarding tasks, including device setup and configuration.
Maintain inventory of IT assets and perform regula...