Job Description
Mission:
Identify, design, and implement process improvements in our Out-of-Home (PUDO / Locker parcel operations) across Spain and Portugal — ensuring efficiency, quality, and sustainability in the parcel delivery operational process.
What You’ll Do:
- Lead end-to-end Out-Of-Home Continuous Improvement projects: map workflows, find root causes, operational gaps and process inefficiencies, test solutions, and standardize wins.
- Own measurable outcomes. Keep track of initiative, test solutions.
- Partner externally and internally with Ops, Product, and Data teams to turn insights into action, driving proposals into reality.
- Build internal department tools: SOPs, checklists, dashboards (Excel/Power BI), and train frontline teams.
- Support strongly new initiatives (New services rollout, OOH scale-up) by embedding Continuous Improvement before and during execution.