Job Description
Responsibilities
- Shipping documentation (import/ export/ LC/ documentation/ Bill of Lading / FTA Agreement)
- Provide customer support for shipments and advise various country customary rules and regulations; provide after-sales support and following up with client till the whole transaction is completed.
- Advise clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments.
- Ensure smooth and efficient shipment movement
- Book the consignment (freight / transporters / forwarders) in accordance with costs and price strategy of the company
- Handling customer enquiries or complaints
- Recommend shipping solutions to minimize cost & optimize profit
- Send all necessary information and documentation to clients / agents / sea companies / forwarders accurately and on a timely basis
- Liaise and maintain good relations with agents and shipping companies. <...