Job Description
Responsibilities
- Ensure the seamless daily operation and maintenance of IT systems, including servers, networks, and applications, to maintain high availability and reliability.
- Mentor and guide junior team members, providing training and support to enhance their technical expertise.
- Develop and implement IT operational policies, procedures, and standards aligned with industry best practices and compliance requirements.
- Maintain accurate and accessible documentation for IT systems, configurations, and processes to support team operations.
- Collaborate with internal stakeholders and external vendors to support IT projects, including system upgrades, migrations, and deployments.
- Manage vendor relationships, negotiate contracts and Service Level Agreements (SLAs), and ensure quality service delivery.
- Partner with business and finance teams to oversee IT budget planning, procurement, and purchase management. ...