Job Description
Key responsibilities:
- Work as part of a 24/7 shift team, providing continuous support to ensure uninterrupted factory operations—including nights, weekends, and holidays as scheduled.
- Receive and process service requests in accordance with established procedures
- Identify and diagnose issues based on provided guidelines
- Escalate complex or unresolved incidents promptly to appropriate teams
- Log and maintain accurate records of incidents and service requests
- Categorize and classify incidents and service disruptions effectively
- Document incidents by symptoms and resolutions for future reference
- Analyze user-reported problems systematically and identify solutions, including potential side effects
- Collaborate with global support teams to quickly diagnose and resolve issues, ensuring systems are restored or responded to as required
- Support information security compliance by ensuring all fact...