💼 Full-Time Position

Operational Excellence Consultant (AI COE)

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Manulife
📍 Lapu-Lapu City, Central Visayas, Philippines
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Location
Lapu-Lapu City, Philippines
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Posted
June 13, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

The Operational Excellence Consultant join our Operational Excellence team at MBPS. In this role, you are expected to conduct process discovery & walkthrough sessions for operational and/or support processes, identify process and/or performance gaps and opportunities, quantify impact of process gaps and/or performance misses and continuous improvement opportunities and support the business process owners in deploying the agreed recommendations measuring and tracking benefits of projects.

Position Responsibilities:

  • Analytical support for transformation projects, ensuring data-driven decision-making.
  • Provide technical training and coaching on broad Operational Excellence disciplines – i.e. Agile, Lean, Design Thinking, CI. OE workshops (e.g., Problem Solving tools and techniques, VSM, CJM, Scrum, CI workshops).
  • Monitors project progress and provide insights, ensuring transformation initiatives are on track and delivered within agreed timefram...