💼 Full-Time Position

Operational Process Excellence Lead (m/f/d)

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Riverty
📍 Amsterdam, North Holland, Netherlands
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Location
Amsterdam, Netherlands
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Posted
June 03, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

At Riverty, you’re not just stepping into a role — you’re stepping into the driver’s seat of our customer service transformation. You’ll lead with vision, connect business ambitions with cutting-edge tech, and bring AI-powered solutions to life. If you thrive on turning strategy into impact, challenging the status quo, and inspiring teams to deliver their best, this is where you’ll make it happen.

We are looking for a


Customer Service Technology & Automation Lead (m/f/d)


(unlimited, full-time) Join our team at one of our locations in Berlin or Amsterdam – flexible working conditions available

Your Role and Impact

  • You take charge of Riverty’s customer service platforms and shape their strategic roadmap — aligning business goals with IT possibilities across the entire organization

  • You set the rules by defining platform governance, configuration standards and performance criteria — and you make smart pri...