Job Description
Operational Support Officer - HMCTS (Middlesbrough)
£12.86 per hour
Full time - Monday to Friday - 37 hours per week
Temporary assignment
Must be able to pass a DBS and have valid right to work
What you’ll be doing:
- Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings.
- Assisting users and stakeholders through face‑to‑face engagement, telephone calls (incoming and outgoing), and correspondence, including those with complex needs.
- Providing clear, consistent information using HMCTS service scripts and knowledge articles, directing users to relevant services.
- Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems.
- Identifying risks related to HMCTS buildings, informing the Senior Person on Site, and responding promptly to safety concerns.
- Processing work a...