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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Operational Support Specialist (Electricity + Gas)
Responsibilities
Client Activation & Functional Analysis
- Lead onboarding processes for new clients, ensuring correct adoption of the QUIXOTIC platform.
- Analyze client operational needs (especially in gas and electricity billing) and translate them into clear system configurations.
- Support clients during their initial usage phase, resolving questions and ensuring operational stability.
- Build strong relationships with client teams, acting as a functional reference throughout their lifecycle.
Operational Support & Issue Resolution
- Provide daily operational support to energy retailers in electricity and gas processes.
- Analyze incidents related to contracts, tariffs, ATR processes, billing, and regulatory data.
- Validate information across systems and detect inconsistencies.
- Collaborate with technical teams wh...