Job Description
Job Description: VIE Operations & Customer Care
Role Summary
The Operations & Customer Care Support role strengthens the operational team by supporting recurring tasks, absorbing workload peaks, and coordinating internal actions across processes. The position focuses on hands‑on execution, basic reporting, and process follow‑up to ensure operational continuity, accuracy, and structured workflows. It is designed for a junior/intermediate profile oriented toward execution and transversal support.
Key Responsibilities
- Execute operational activities following established procedures.
- Monitor shared mailboxes and classify/assign incoming requests.
- Perform routine validations and ensure consistency in daily execution.
- Escalate incidents according to defined escalation paths.
- Internal Coordination & Transversal Support
- Allocate and monitor cases within internal tools.
- Coordinate action...