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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Role: Service Delivery Trainer
Responsibilities
- Process complex insurance tasks and operate various client systems independently.
- Optimize operations by analyzing problems, developing procedures, and ensuring compliance.
- Enhance customer experience by communicating with clients, addressing needs, and building strong relationships.
- Perform audits and troubleshooting to identify gaps, resolve issues, and meet compliance requirements.
- Conduct training by creating training plans, managing processes, and coaching junior trainers.
- Develop and update SOPs (Standard Operating Procedures) and training plans to ensure alignment with operational goals.
- Implement quality assurance measures to ensure processes meet high standards and client expectations.
- Support other tasks, including data analysis, reporting, and onboarding new clients and tasks.
Job Requirements