Job Description
In this position you will…
…drive smooth end-to-end daily operational activities as a Claims Agent, managing customer claims from first notification through assessment and resolution. Your focus will be on accurate claims processing, clear customer communication, and meeting service level agreements (SLAs) with first-class turnaround time (TAT). You will work with a strong team of seasoned professionals to execute best practices, continuously improve the claims process, and deliver a positive customer experience.
You will be responsible for…
- Managing claims (backend) by confirming coverage and policy information to achieve intended outcomes.
- Receiving and registering First Notification of Loss (FNOL), verifying claimant and policy details, and confirming coverage, eligibility, and exclusions based on policy terms.
- Reviewing, validating, and indexing claim documentation (e.g., claim forms, receipts/proof of ownership, incident ...