Job Description
Position Overview:
Key Responsibilities:
Responsible for handling daily customer service, vendor coordination, and order processing across systems. This detail-oriented role requires a proactive, customer-facing personality to communicate effectively, solve problems, and ensure operational efficiency.
Key Responsibilities:
- Primary contact for customer inquiries, order updates, and issue resolution.
- Provide timely, professional communication via phone, email, or online.
- Troubleshoot order issues and coordinate solutions with internal teams.
- Maintain strong customer relationships through exceptional service.
- Communicate with vendors on lead times, pricing, and order status.
- Address vendor issues and ensure accurate information flow.
- Follow up on orders and product updates for internal team awareness.
- Assist in evaluating vendor performance and escalate concerns.
- Proc...