Job Description
Operations Coordinator – Datacenter Services (APAC Timezone)
Reboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating 24 green‑powered facilities across 6 continents. We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services to clients worldwide.
About the role: You will take over the day‑to‑day operations that our CEO currently handles, becoming the first point of contact for every operational request – from Smart Hands dispatch at a Singapore facility to an emergency remote hands call from Germany. You will need to be fast, precise, and calm under pressure.
Day‑to‑Day Responsibilities
- Receive and triage incoming service requests (Smart Hands, Remote Hands, emergency incidents).
- Dispatch field technicians from our global DCT pool to the correct facility with the correct instructions.
- Track SLA windows per ticket and per client – you own...