Job Description
Key Responsibilities
- Coordinate end-to-end execution of international customer orders.
- Process sales orders and maintain accurate records in ERP/CRM systems.
- Monitor order status and ensure timely updates to customers and internal teams.
- Follow up with production, sourcing, and inventory teams to ensure adherence to delivery timelines.
- Serve as a primary point of contact for operational queries from international customers and sales representatives.
- Provide regular updates regarding order status, dispatch schedules, and shipment tracking.
- Resolve customer concerns by coordinating with relevant internal departments.
- Coordinate with logistics partners and freight forwarders for international shipments.
- Prepare and review export documentation, including commercial invoices, packing lists, certificates of origin, and shipping documents.
- Support the International Sales team wi...