Job Description
Operations Coordinator
Location: Penang, MY
Day to day Operations
- First point of contact for customers, carriers, suppliers, and other supply chain stakeholders during day-to-day business
- Handle customer's orders including related documentation, and transport booking with carriers according to specified routing and service level
- Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions
Request and Incident Management
- Handling of customer requests and supply chain incidents / disruptions
- Inform / highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise
Visibility and Event Management
- Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers
- Follow up on missing events and investig...