Job Description
The Company
As a market leader, this instantly recognisable logistic organisation provides international air and sea freight forwarding, together with integrated logistic services. With a management team of industry-leading professionals, they strive towards economic, social and environmental coherence.
The Role
Sitting in the Customer Service division, you will be responsible for:
Developing and maintaining productive and positive relationships with clients Acting as the liaison between the Sales, Operations and Account Management team for the Customer in regard to their account queries providing regular updates in accordance with the companies SOP’s Ensuring the smooth transition of a new client into the business Communicating account needs to internal stakeholders Shipment information Order status/ updates Grievances/complaints Monitoring ongoing claims Invoice queries...
As a market leader, this instantly recognisable logistic organisation provides international air and sea freight forwarding, together with integrated logistic services. With a management team of industry-leading professionals, they strive towards economic, social and environmental coherence.
The Role
Sitting in the Customer Service division, you will be responsible for: