Job Description
Education
Bachelor's degree
Experience
8+ years of customer service experience and 5 years as an operations director. Must have experience handling or managing U.S. healthcare accounts.
Mandatory Skills
- Exceptional interpersonal, customer service, problem‑solving, verbal and written communication, and conflict resolution skills.
- Proficiency with necessary technology, including computers, software applications, phone systems, etc.
- Ability to improve and transform team processes across functions within the organization.
- Ability to drive individual, team, and department efficiency and productivity through effective metric management.
- Strong coaching and leadership skills, with the ability to develop and motivate employees toward improved performance.
- Ability to delegate and manage work loads and projects across functions within the organization.
- Ability to successful...