Job Description
You’re only human.
It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.
We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.
As our Operations Enablement Lead, you’ll be at the centre of Customer Assurance transformation. You’ll take complex operational insights—incidents, QA findings, frontline pain points—and convert them into practical, delivered change.
You’ll own the enablement backlog, lead multiple initiatives simultaneously, and ensure every change delivers real, sustained benefits.
This role combines hands-on delivery, people leadership, and capability uplift. You’ll not only deliver improvements, but also help build and evolve how we approach service assurance, quality, and continuous improvement.
What Yo...