Job Description
Looking for an Operations Support Engineer( 6 pax) who will be part of the main development team to support L2 and L3 code-level changes to an internal product. The Operations Engineer in IT product management is responsible for ensuring the reliability, stability, and efficiency of our technical infrastructure.
Responsibilities:
- Monitor and analyse the current state of various product runtime environments (production and non-production) to ensure optimum system performance, and work out a data-based strategy for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans.
- Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, provide reporting and escalation to higher management or the incident committee if necessary.