Job Description
Job Description
Scope
Coordination and execution of customers’ Ocean CHB orders in accordance with their requirements and/or procedures based on company ethics.
Responsibilities
•Order processing management – End-to-end processing of customers’ Ocean CHB orders and providing timely updates to customers. •Coordination for arrivals, Delivery Order collection, customs declaration processing and payment of customs and port charges and to keep customers updated in timely manner. •To ensure that BDP systems are updated always, and relevant documents are uploaded in BDP Smart. •Reporting – Operational status reporting on regular basis with latest updates. •Operational troubleshooting and provide solutions to customers in matters related to carriers, ports and customs. •Follow up and submission of claim related documents to customs team •Ensure that invoices are raised and sent to customers in timely manner as per requirements of customers. •Non-confo...