Job Description
Shopee Malaysia seeks an Operations Associate to manage end-to-end processes, optimize workflows, and drive operational excellence in a fast-paced environment.
Your Role
Here’s what you will be doing:
- Oversee and manage end-to-end operational processes, ensuring smooth execution across departments.
- Monitor key performance indicators (KPIs) related to logistics, processes, and customer service to identify areas for improvement.
- Work closely with internal teams (e.g., Business Development, Logistics, Customer Service) to resolve operational bottlenecks.
- Analyze data and generate reports to support strategic decision-making and process improvements.
- Develop and implement standard operating procedures (SOPs) to enhance efficiency.
- Assist in coordinating with external stakeholders such as vendors, couriers, and suppliers to ensure timely and quality service delivery.
- Support the automation and digitaliza...