Job Description
Job Summary Support the day-to-day operations of a wellness bathhouse, ensuring high service standards, excellent guest experience, and efficient operational flow. Responsibilities Lead or assist with daily opening and closing procedures to ensure readiness and smooth transitions Manage shift operations and guest arrivals to maintain seamless service delivery Resolve guest queries and execute service recovery to enhance customer satisfaction Maintain accurate operational logs and report incidents promptly for transparency and safety Support inventory management by monitoring stock levels and coordinating timely replenishment Train and mentor new team members on standard operating procedures to uphold quality standards Monitor cleanliness and quality across all areas to ensure a welcoming environment Collaborate with management to identify and implement operational improvements Assist in scheduling adjustments and facilitate effective communication within the team Support special events...