Job Description
Job Summary
Support the day-to-day operations of a wellness bathhouse, ensuring high service standards, excellent guest experience, and efficient operational flow.
Responsibilities- Lead or assist with daily opening and closing procedures to ensure readiness and smooth transitions
- Manage shift operations and guest arrivals to maintain seamless service delivery
- Resolve guest queries and execute service recovery to enhance customer satisfaction
- Maintain accurate operational logs and report incidents promptly for transparency and safety
- Support inventory management by monitoring stock levels and coordinating timely replenishment
- Train and mentor new team members on standard operating procedures to uphold quality standards
- Monitor cleanliness and quality across all areas to ensure a welcoming environment
- Collaborate with management to identify and implement operational improvements <...