💼 Full-Time Position

Operations Implementation Analyst

🏢
Zurich Insurance Company
📍 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
📍
Location
Kuala Lumpur, Malaysia
📅
Posted
June 09, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Purpose

Undermoderatesupervision,thisrolehasresponsibilityfortheadministrationofcontracts withoutsidevendorsinlinewiththefunctionsmanagementstrategy.Reviewingvendor performanceincludingservicelevelsanddataanalysisfortrendsandopportunitiesfor improvements.Actsasapointofcontactforresolutionofoperationalandtechnicalissues associatedwithvendors.Monitorstheday-to-dayrelationshipwithvendors.Supportsthe overalloperationsimplementationfunctionwhichincludesexecutionofday-to-day operationsinselectedpolicyrelatedprocessesanddeliveringchangeinitiativesforthe functionororganization.Rolewillhaveresponsibilitiesinoperations,data analysis/analyticsandbusinessanalystareaswhichincludeuserstoriesdevelopment and testing.

KeyResponsibilities


OperationsVendorManagement

  • Maintaineffectivevendorrelationshipsandmonitorperformanceagainstagreed KPIs and service levels.

  • Manageday-to-dayoperationalmattersandescalationsforoutsourcedservices such as r...