Operations Lead – KPI & Client Success

Teleperformance is seeking an Operations Manager in Cape Town, South Africa. The candidate will oversee the effectiveness of Quality standards, manage performance metrics, and lead a team of leaders. Essential qualifications include 2-3 years of experience in the BFSI sector and proven management of a Financial/Regulated/contact center. The role demands strong KPI management skills and the ability to create a positive work environment. Join a dynamic team committed to delivering the best for clients.
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