Job Description
Work Setup: Onsite (McKinley, Taguig)
Job Summary:
Operations Manager champions visionary and hands-on leadership for CE support, spearheading scalable delivery, fostering leadership growth, and guaranteeing unwavering service excellence. This role expertly oversees end-to-end operations while seamlessly aligning people strategies with client goals.
Key Responsibilities:
- Lead dynamic CE teams and Assistant Managers across Tier 1-3 operations, inspiring excellence at every level.
- Oversee and optimize key performance metrics such as SLAs, CSAT, quality, cost, and team growth.
- Champion operational strategies, driving continuous improvement and boosting efficiency across the board.
- Serve as the senior escalation point, expertly managing critical operational, client, or delivery risks with confidence.
- Partner closely with senior stakeholders in Recruitment,...