Job Description
Operations Manager – Transcom Bacolod
Transcom is looking for talented individuals to join our team as an Operations Manager at the Transcom Bacolod site.
Overview
An Operations Manager is responsible for the overall success of their business unit, focusing on achieving targets, managing employee performance, and ensuring client satisfaction. They act as a liaison between departments and report to the Sr. Operations Manager or Director, working closely with support functions to achieve revenue goals and profitability.
Responsibilities
- Performance Management: Managing the performance of the team to meet and exceed targets.
- Service Delivery: Ensuring high-quality service delivery to clients.
- Client Interaction: Maintaining strong client relationships and addressing their concerns.
- Strategic Planning: Contributing to the development and implementation of operational strategies.
- Process Improv...