Job Description
Operations Manager
Lead your department, helping teammates and team leaders achieve their potential and meet KPIs consistently to deliver an excellent customer experience to our clients.
Responsibilities
- Devise effective plans so each teammate and team leader can reach their targets.
- Identify the strengths and weaknesses of teammates and team leaders and guide and develop them accordingly.
- Assign tasks that capitalize on strengths while addressing weaknesses.
- Gain trust and respect through regular communication, one‑on‑one sessions, and showing value.
- Add, improve, or eliminate daily processes and practices to support these duties.
Requirements
- At least 3 years of experience in customer experience operations and management roles.
- Skills in leading and managing an operations team.
- Good track record of meeting and delivering targets.
- Excellent verbal and written ...