Job Description
As Operations Manager, you will oversee day-to-day operations, manage team performance, ensure service quality, and support the growth of our clients. You will work closely with senior leadership to improve productivity, strengthen processes, and build a high-performing team culture.
Key Responsibilities
- Manage daily operations of bookkeeping and accounting support teams.
- Lead, coach, and develop Team Leaders and individual contributors.
- Monitor productivity, quality, turnaround times, and client deliverables.
- Drive operational efficiency through process improvement initiatives.
- Ensure adherence to internal SOPs and client-specific requirements.
- Manage workforce planning, capacity utilization, and resource allocation.
- Track and report operational KPIs and performance metrics.
- Collaborate with HR and Talent Acquisition on hiring and workforce planning.
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