Job Description
Work with a well-established telecommunications brand to lead, mentor and coach contact Centre Teams to create and deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Responsibilities Develop and implement plans to successfully deliver exceptional results Handle client interface, deliver on SLA requirements Focus on providing differentiation in a highly competitive industry by exceeding client expectations Continuously promote a performance‑driven culture and always work towards reaching for amazing results Ensure that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems Achieve financial and non‑financial targets Improve the key success metrics associated with goals, including: Customer Satisfaction Score Service Level Goals Quality Goals Lead, develop, motivate operational teams Manage the Contact Centre workforce; motivate and manage supervis...