Job Description
Operations Manager II
Site: Bridgetowne
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
- Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.
- Establish & Manage Relationships / Engagement with the Clients.
- Organize resources, set goals, execute Executives and client strategies and responsible for reporting.
- Responsible for following agreed governance model, escalation & communication plan.
- Ensure that team members achieve agreed standards in r...