Job Description
Education and Preferred Experience:
- Possess a minimum of 2-3 years of remarkable experience in BPO operations, showcasing exceptional expertise in call center management.
- Possess financial sector experience.
- Demonstrate an in-depth understanding of BPO/contact center operations, competition, and market trends.
- Showcase a proven track record in operational delivery, operational process management, change management, and administrative leadership roles.
- Exhibit familiarity with diverse business functions and operations best practices, encompassing voice, chat, email, back-office, workforce management, training, quality, resourcing, customer service, and sales.
- Possess advanced proficiency in data analysis, statistical process control, and leading cross-functional teams to deliver exceptional results, including budgeting, financial control mechanisms and delivery on Revenue targets.
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