Job Description
JOB TITLE : Operations Manager Corporate Cards
TERM : 12 months
REPORTS TO : Head of Corporate Cards
RELEVANT EXPERIENCE
- 10 years experience in the cards / financial institution space
- Experience in card operations, including onboarding, card issuance, and post- issuance support
MANDATORY REQUIREMENTS
- Local experience in the UAE / GCC region
- Proficiency in English
- Experience with operational usage of a CMS - Fiserv
PURPOSE OF THE PROJECT
The project involves providing support for the Commercial Cards Operations and Sales Support across the UAE market. This includes managing / executing the onboarding of new customers, managing card issuance, and providing post-issuance support such as blocking / unlocking cards, handling declines, and managing chargebacks
Key Activities
Core Responsibilities and Accountabilities