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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
a) Driver Operations & Coordination
- Oversee the full driver lifecycle: recruitment onboarding documentation (licensing insurance background checks) activation and offboarding.
- Design and implement driver engagement and retention programs (incentive schemes rewards feedback loops).
- Coordinate with drivers for scheduling shifts and capacity planning based on demand patterns.
- Serve as the escalation point for driver-related issues complaints or disputes; mediate and resolve problems in a timely manner.
- Work closely with driver‑partner support / customer service teams to ensure seamless experience for drivers.
b) Marketplace Management
- Monitor real‑time supply‑demand metrics on the platform (rides driver availability wait times) and take corrective / optimization actions.
- Collaborate with analytics / product teams to propose test and scale operational strategies (dynamic pricing promotio...