Job Description
As an Operations Manager, you will lead a team to ensure smooth operational processes, promote a positive work environment, and consistently meet client expectations. You will be expected to enhance productivity, manage resources, and drive continuous improvement in our BPO unit.
Responsibilities
- Oversee and manage day-to-day BPO operations.
- Ensure compliance with organizational policies and procedures.
- Develop and implement operational strategies to improve efficiency.
- Monitor performance metrics and prepare regular operational reports.
- Collaborate with client managers to meet their needs and expectations.
- Lead and mentor a team of supervisors and staff.
- Manage resource allocation and workload distribution.
- Identify process improvement opportunities and implement best practices.
- Handle escalated issues and provide effective solutions.
- Ensure customer satisfaction and...