Job Description
Operations Manager
Position Overview
The Operations Manager for a Collections Account will oversee daily operations, ensuring compliance with regulatory standards, client requirements, and performance targets. This role requires strong leadership in managing collections teams, driving recovery rates, and maintaining high standards of customer experience while balancing risk and compliance.
Key Responsibilities
- Operational Management
- Lead and manage collections teams to achieve recovery targets and maintain service level agreements (SLAs).
- Monitor call quality, compliance, and adherence to collections strategies.
- Ensure accurate reporting of delinquency, recovery rates, and account status.
- Compliance & Risk Control
- Enforce strict adherence to debt collection laws, data privacy regulations, and client...