Job Description
Akima is seeking an operations Manager to support the TSA TOMCAT program, providing enterprise IT Operations & Maintenance, service management, cybersecurity coordination, and modernization support. The Operations Manager will serve as the senior operational leader for daily execution, ensuring service performance, workforce coordination, issue resolution, and mission support align with contract requirements and TSA priorities.
This role requires experience leading large-scale federal IT O&M programs, coordinating multidisciplinary teams, supporting executive customer engagement, and driving disciplined execution in a DHS or similarly regulated environment.
**Responsibilities**
+ Lead daily IT O&M execution across the contract, ensuring service performance, issue resolution, staffing coverage, and SLA compliance remain aligned with TSA mission needs.
+ Serve as the senior operational point of contact for service performance, customer engagement, internal c...
This role requires experience leading large-scale federal IT O&M programs, coordinating multidisciplinary teams, supporting executive customer engagement, and driving disciplined execution in a DHS or similarly regulated environment.
**Responsibilities**
+ Lead daily IT O&M execution across the contract, ensuring service performance, issue resolution, staffing coverage, and SLA compliance remain aligned with TSA mission needs.
+ Serve as the senior operational point of contact for service performance, customer engagement, internal c...