Job Description
We are seeking a highly skilled and proactive Operations Manager – Infrastructure to lead and manage infrastructure operations in a dynamic, 24x7 environment. The ideal candidate will have strong technical acumen, proven experience in managing critical incidents (P1/P2), driving Post-Incident Reviews (PIRs), and delivering exceptional customer service. This role demands leadership in managing remote teams and working within a managed services framework.
Key Responsibilities
- Oversee day-to-day infrastructure operations ensuring high availability and performance.
- Ensure adherence to SLAs, KPIs, and compliance standards.
- Lead and drive P1/P2 incident calls with cross-functional teams.
- Ensure timely resolution and communication to stakeholders.
- Conduct and review Post-Incident Reports (PIRs) with root cause analysis and preventive actions.
- Act as the primary point of contact for customer escalations.
- Build str...