Job Description
Job Title: Operations Manager – Infrastructure
Location: Selangor, Malaysia
Key Responsibilities
- Oversee day-to-day infrastructure operations ensuring high availability and performance.
- Ensure adherence to SLAs, KPIs, and compliance standards.
- Lead and drive P1/P2 incident calls with cross-functional teams.
- Ensure timely resolution and communication to stakeholders.
- Conduct and review Post-Incident Reports (PIRs) with root cause analysis and preventive actions.
- Act as the primary point of contact for customer escalations.
- Build strong relationships with clients and internal stakeholders.
- Ensure customer satisfaction through proactive communication and service excellence.
- Manage and mentor remote and distributed teams across geographies.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Work closely with se...