Job Description
Operations Manager – Req #3608 – Kuala Lumpur, Malaysia
About the Job
We’re searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campus’s overall strategic direction. This role will execute day‑to‑day operational activities, including managing Key Performance Indicators (KPIs), managing Service Levels, and coaching and recruiting Team Leaders.
As Operations Manager, You Will…
- Ensure proper planning, staffing and direction of the operational functions
- Manage and supervise teams
- Ensure proficient training, professional development and employee engagement to prepare, grow and retain employees
- Manage operational performance to meet KPI targets and Service Level Agreements through optimum quality and service
- Analyze various reports and statistical data to measure production levels and identify root causes for underperforming ar...