Job Description
The Operations Manager is responsible for establishing, governing, and optimising the end-to-end operational delivery model across build, transition, and operate phases within Kenya. The role ensures integrated delivery execution, operational readiness, regulatory compliance, stakeholder alignment, and sustained SLA performance in a multi-partner, infrastructure-driven environment.
Key Responsibilities
Mobilisation & Operating Model
- Establish and embed a structured operational governance cadence (daily, weekly, and monthly operational reviews) aligned to local delivery requirements.
- Define and implement escalation frameworks, sign-off authorities, and acceptance gates in line with Kenyan operational and regulatory requirements.
- Develop and maintain core operational trackers, including:
- Delivery run rate
- Blockers and risks
- Rework tracking
- Health & Safety compliance (aligned to app...