Job Description
The Operations Manager is responsible for planning, organizing, supervising, and overseeing all operational activities to ensure the company functions efficiently and safely. The role includes developing, implementing, and evaluating improvements that enhance productivity, service quality, and customer satisfaction while maintaining high standards of safety and compliance.
Key Responsibilities
Operational Leadership
- Ensure customer service is courteous, professional, and efficient for all product-related inquiries (excluding fuel). Accountable for post-sales customer satisfaction and follow-up.
- Maintain and develop relationships with service providers.
- Oversee inventory levels for supplies, products, and equipment; manage routine operational purchases (major purchases handled by ÉRIC).
- Supervise and validate inventory tracking for fuel and equipment.
- Establish and monitor thresholds for incoming and outgoin...