Job Description
SUMMARY:
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POSITION INFO:
Overview:
A senior operational role responsible for implementing strategic systems across a franchise group, maintaining franchisor standards, and leading a team of Area Coaches. Reports to the Leadership Team.
Key Responsibilities:
- Drive sales performance, profitability and operational excellence across stores
- Lead, coach and develop Area Coaches; manage succession planning and performance
- Analyse P&L statements and prepare quarterly business reviews for Leadership Team
- Oversee budgets, KPIs and Balance Scorecard implementation
- Manage customer satisfaction targets and complaint trend analysis
- Ensure compliance with company policies, HR practices and Employment Legislation
- Liaise with franchisor representatives and build key external relationships
- Support new store openings, remodels and rev...