Job Description
Overview
A process driven and service mindset who can bridge the teams like a well engaged department with internal and external stakeholder management.
Responsibilities
- Manage/handle a department of 50 to 60 people.
- Smart execution of department operations within given resources. Their leave and shift management.
- Enablement of resources for efficient executions as per their roles and responsibilities.
- Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks.
- Conducting progress and development meetings with staff.
- Strong follow up for on-going projects and its completion on time.
- Developing a performance driven team who can achieve their assign targets.
- Creating a professional work environment where individuals are treated equally and fairly. To keep a healthy work life balance for all employees.
- Implementation of company polici...